Shipping

When will my order ship?

Every Lennora piece is packed with care. We currently ship only within India, and orders usually leave us within 15 days of being placed.

What does shipping cost?

All orders carry a flat shipping charge of ₹300. Prices on our website already include all taxes and duties. From time to time we may run free shipping offers, and while an offer is live, its own terms apply instead of this policy.

Can I change my delivery address?

Unfortunately, we can't change the delivery address once an order has been placed. Please double-check your address, PIN code and phone number before you confirm your order.

What if I miss the delivery?

Our courier partner will try to deliver your parcel three times before it comes back to us. To avoid delays, please share your full address, PIN code and an active phone number at checkout.

Returns & Exchanges

Sale purchases cannot be returned or exchanged.

Each piece goes through careful quality checks before it leaves our studio. Because of this, we don't accept returns or exchanges on items delivered in perfect condition and as ordered.

If a piece doesn't fit right, or arrives damaged, email us at [your email] within 7 days of receiving your order with your order details and:

• For damage: clear photos of the item showing the damage

• For fit issues: a clear photo of you wearing the piece that shows the fit concern

We can't process a request without these photos. Our quality team will review your request, and once it's approved, we'll share the next steps with you.

Please keep the item unwashed, with all tags and packaging intact. If your requested size is out of stock, we'll issue the amount as store credit on our website. Exchanges apply only to full-price purchases, not to items bought during a sale or special promotion.

A note on linen

Linen is a natural fibre. Small slubs, texture variations and slight shade differences are part of its character, not defects.

What if I receive the wrong item?

If you receive a different item from what you ordered, email us within 48 hours of delivery with your order details and clear photos of the item. Our quality team will review it, and once approved, we'll either send you the correct item or give you a full refund.

Can I return an online order at the Thane store?

Online orders cannot be returned or exchanged at our store.

Cancellations & Refunds

Can I cancel my order?

You can cancel within 24 hours of placing your order. Your payment will be refunded within 14 days.

How will I get my refund?

Refunds are credited to your bank account within 14 days of approval.